Call us on 0845 052 9740

Terms of Business

TERMS & CONDITIONS

Our Terms and Conditions are set out below. You may request a copy in writing by contacting our office.

It is usual for our initial consultation to be free up to a maximum of 2 hours. Where travel of more than 15 miles is required a charge will be made for mileage.

Each new assignment will be quoted for and acceptance of our quotation is deemed acceptance of our terms and conditions of business.

Should the details of the assignment change either at the beginning or part-way through, any additional costs will be quoted in an addendum. Should the client cancel the assignment before completion they will be liable to charges for work already undertaken. Where less than 1 month notice is given, cancellation charges will apply.

PAYMENT

All charges will be as quoted on an hourly or daily rate. Hourly rates are charged at 15 minute increments.

VAOS will provide the client with timesheets at the time of invoicing where requested.

Payment terms are strictly 14 days from date of invoice. Payment may be made by BACS or cheque. No other terms of payment are agreed.

VAOS reserves the right to make interest charges for late payments.

EXPENSES

Expenses shall be reimbursed for all agreed travelling and other expenses reasonably incurred in the proper performance of duties, provided that on request VAOS shall provide vouchers or other evidence of actual payment of such expenses that the client may reasonably require.

All day to day materials e.g. paper, envelopes are included in the costs. Postage and delivery will be charged at cost. Where substantial additional materials are required these may be provided by the client or sourced by VAOS and re-charged at cost. Receipts will be provided on request.

GENERAL

VAOS maintains a secure off site back up system. On completion of an assignment the client may request destruction of our back up files.

Any personal data held by VAOS is held in full compliance of the Data Protection Act 1998 where applicable. Personal data will not be passed to third parties unless required by law.

CANCELLATIONS

Cancellations require no less than 30 days notice or a 50% charge will be incurred at the daily rate.

Cancellations made less than 10 days - all fees must be paid in full.

TERMINATION

Without limitation the client may by notice in writing immediately terminate the assignment if VAOS shall:

be in breach of any of the terms which in the case of a breach capable of remedy is not remedied by VAOS within 21 days of receipt by VAOS of a notice from the client specifying the breach and requiring its remedy;

be incompetent, guilty of gross misconduct and/or any serious or persistent negligence in respect of her obligations hereunder.

PROVIDED ALWAYS the client may not terminate an Agreement solely for the reason of absence through illness or injury unless such illness or injury prevents VAOS providing any services to the client

CONFIDENTIAL INFORMATION

VAOS agrees to treat as secret and confidential and not at any time for any reason to disclose or permit to be disclosed to any person or otherwise make use of or permit to be made use of any information relating to the Client's technology, technical processes, business affairs or finances, or any such information relating to a subsidiary, supplier, customer or client of the client where knowledge or details of the information was received during the period of the assignment. Upon termination of the assignment for whatever reason VAOS will deliver up to the client all working papers or other material and copies provided pursuant to the Agreement or prepared by them either in pursuance of the Agreement or previously.

VAOS retains the copyright to all materials provided to the client, including intellectual property rights associated with materials, unless through prior agreement.

MORALITY CLAUSE

The client will declare that the work assigned to VAOS is not illegal, immoral or objectionable and does not break copyright law. The client will be held responsible for any legal action taken against VAOS by any third party in relation to any work assigned to VAOS that is found to break this declaration. VAOS has the right to terminate, without penalty any contract that they believe breaks this declaration.

NOTICE

Any notice required by this Agreement to be given by either party to the other shall be in writing

DISCLAIMER

VAOS may provide the client with advice, support and documentation. VAOS is not a legal practice and our service does not constitute legal advice.

VAOS takes reasonable steps to ensure that the advice, support and documentation given is accurate and up to date.

VAOS, its agents and employees will not be liable for any loss or damage arising directly or indirectly from the advice, support and documentation given.

VAOS provides advice, support and documentation given through its service in good faith without express or implied warranty.